We Deliver Everywhere in Kenya (Moko Delivery FAQs)

Table of contents

1. Place your order
2. MoKo Delivery Within Nairobi
3. MoKo Delivery Outside Nairobi

Step 1: Place your order however you like

• You can place your order directly on the website. Just choose the product you want, click ‘add to cart’ and ‘checkout’. One of our agents will call you to confirm the details of your order.
• You can also call or WhatsApp  0701 616161, or message us on Facebook messenger or Instagram to place your order. Our lines are open at the following times
• 6:00 am to 12:00 am, Monday to Friday
• 7:00 am to 12:00, Saturday & Sunday
• You can also visit our showrooms anytime between 10 am and 7 pm, every day of the week. We are located at Mountain View Mall, Capital Centre, Greenspan Mall, The Point Mall in Nairobi, Prestige in Nakuru and Bella Plaza in Mombasa. See all the pins to our furniture shop locations here.

Step 2: Get your furniture delivered anywhere in Kenya

Our delivery charges, terms and conditions vary depending on the product you are buying and where you’d like it delivered.

Delivery within Nairobi

We deliver our furniture and home products across Nairobi.

Delivery charges vary depending on the product, quantity, and delivery location. Your agent will confirm the applicable delivery fee when processing your order.

Mattresses and Beds

We deliver mattresses and beds within Nairobi, and payment can be made upon delivery.

Sofas, Footstools and Ottomans

For sofas, footstools and ottomans:

• A 50% deposit is required to confirm your order.
• The remaining balance and applicable delivery fee can be paid upon delivery.

Smaller Items

For products such as:

• Coffee tables
• Pouffes
• TV stands
• Throw pillows
• Side tables and stools
• Rugs
• Other smaller home accessories

Delivery charges vary depending on the product and quantity.

Some smaller items may need to be ordered in minimum quantities to qualify for delivery. For example:

• Throw pillows: minimum of 4
• Pouffes: minimum of 2

You can also visit any of our showrooms to purchase throw pillows and pouffes.

What if I need to reschedule my delivery?

If we are unable to reach you on the scheduled delivery day, you can arrange to have your delivery rescheduled.

Please note that rescheduling due to customer preference may attract an applicable rescheduled delivery fee.

This includes situations such as:

• Changing the product size or thickness
• Changing the delivery date after dispatch
• Changing your order
• Placing the wrong order

What if my product has a defect?

If a product needs to be exchanged because of a product defect, no delivery charge will apply for the exchange.

What if I order several products?

When ordering multiple products, your delivery arrangement and applicable charges will depend on the products, quantities, and delivery location.

If multiple products are being delivered to the same location on the same day, your agent will confirm the applicable delivery arrangement.

Can smaller items be delivered on their own?

Some smaller products have minimum quantities for standalone delivery.

If these items are being delivered together with other products, they may be included in the same delivery arrangement.

Additional information:

• Our delivery team does not accept cash payments. It’s totally our fault since we have not bought them wallets or a piggy bank. Until we do, please make your payments via M-pesa upon delivery.
• M-pesa Paybill Number: 529258
  
• Account Number: Provided by your agent
• Before our delivery hulks arrive, please ensure you have M-pesa ready to make a payment.
• Deliveries happen between 7 am and 6 pm. You will receive a call in the morning with a shorter time frame.
• If we cannot reach you on the day of delivery, you can reschedule the delivery. 

Delivery Outside Nairobi

• We have partnered with G4S to offer countrywide G4S branch pick-up deliveries.
• Delivery by G4S takes 2 to 5 days once you complete making payment using the paybill below:
  
• M-pesa Paybill Number: 529258
  
• Account Number: Provided by your agent
• For sofas, footstools, and ottomans, please note that you will be required to make a 50% deposit to confirm your order. 
• For deliveries in North Eastern Kenya, kindly contact us before placing an order.  G4S who we’ve partnered with for upcountry deliveries does not have any offices in North Eastern. If you reach out, we can advise you on alternative delivery options.

Enjoy the MoKofied life.

Well, now that we have the order placement and delivery FAQs laid out, the big question is: which item would you like to order? Simply add to cart, checkout and you can start to enjoy the MoKofied life as soon as tomorrow. We weren’t kidding when we said it was that easy. If you have any further questions, DM us on Instagram, Facebook or call/WhatsApp us on 0701 61 61 61.