Keyboard Warrior Intern

WHO WE ARE

Moko Home + Living is a manufacturer and retailer of home furniture products. We pride ourselves on creativity, passion, and fun. Our customers dream of a welcoming place to sleep, relax, and host their guests, but they tell us this isn’t easy – they either have to break the bank or settle for low-quality furniture.  Join us in building the products, the brand, and the operations, to put high-quality, affordable living within everyone’s reach. Since our founding, we have reached over 100,000 Kenyan homes with our products, attracted global investment, and grown from a start-up to mid-sized company with 300+ employees. 

WHAT YOU’LL DO

Are you a social butterfly with a knack for keeping things lively online? Join us as our Keyboard Warrior Intern for a fun and engaging 6-month adventure! You’ll be the friendly voice (or keyboard) of our brand, making sure our community feels heard, loved, and well taken care of.

THE ROLE IN BRIEF

Social Media Engagement:

• Respond to comments and messages on advertisements and timeline posts across social media platforms.
• Foster a positive and engaging community by interacting with followers and addressing their queries and concerns promptly.

Customer Support:

• Escalate  complaints, feedback and other  issues, ensuring timely and effective resolution.
• Handling customer inquiries and coordinating with relevant departments for quick responses.

Review Management:

• Monitor and respond to reviews on Google and Facebook, addressing both positive feedback and resolving any negative experiences.

• Carrying out any other tasks assigned to you by your manager

ARE YOU OUR DREAM CANDIDATE?

• Top-notch written and verbal communication skills.
• A knack for solving problems and a keen eye for detail.
• Savvy with social media platforms and tools.
• Experience with Freshdesk or similar customer service software is a bonus.
• A friendly and approachable personality.
• Ability to work both solo and as part of our awesome team.
• A high level of empathy and a customer-first mindset.
• Eager to join a young, quickly-growing organization and team
• Previous marketing experience is a plus,