Job Title

Keyboard Warrior Intern




Moko Home + Living is a manufacturer and retailer of home furniture products. We pride ourselves on creativity, passion, and fun. Our customers dream of a welcoming place to sleep, relax, and host their guests, but they tell us this isn’t easy – they either have to break the bank or settle for low-quality furniture.  Join us in building the products, the brand, and the operations, to put high-quality, affordable living within everyone’s reach. Since our founding, we have reached over 100,000 Kenyan homes with our products, attracted global investment, and grown from a start-up to mid-sized company with 300+ employees. 



Are you a social butterfly with a knack for keeping things lively online? Join us as our Keyboard Warrior Intern for a fun and engaging 6-month adventure! You’ll be the friendly voice (or keyboard) of our brand, making sure our community feels heard, loved, and well taken care of.



Social Media Engagement:

  • Respond to comments and messages on advertisements and timeline posts across social media platforms.
  • Foster a positive and engaging community by interacting with followers and addressing their queries and concerns promptly.

Customer Support:

  • Escalate  complaints, feedback and other  issues, ensuring timely and effective resolution.
  • Handling customer inquiries and coordinating with relevant departments for quick responses.

Review Management:

  • Monitor and respond to reviews on Google and Facebook, addressing both positive feedback and resolving any negative experiences.
  • Carrying out any other tasks assigned to you by your manager



  • Top-notch written and verbal communication skills.
  • A knack for solving problems and a keen eye for detail.
  • Savvy with social media platforms and tools.
  • Experience with Freshdesk or similar customer service software is a bonus.
  • A friendly and approachable personality.
  • Ability to work both solo and as part of our awesome team.
  • A high level of empathy and a customer-first mindset.
  • Eager to join a young, quickly-growing organization and team
  • Previous marketing experience is a plus,
Job Summary