Table of contents
- Place your order
- MoKo Delivery Within Nairobi
- MoKo Delivery Outside Nairobi
Step 1: Place your order however you like
- You can place your order directly on the website. Just choose the product you want, click ‘add to cart’ and ‘checkout’. One of our agents from the customer care team will call you to confirm the details of your order.
- You can call or WhatsApp 0701 616161, or message us on Facebook messenger or Instagram to place your order. Our line is open at the following times
- 8.30 am to 9.30 pm, Monday to Friday
- 8 am to 5 pm, Saturday & Sunday
- You can visit our showrooms anytime between 10 am and 7 pm, every day of the week. We are located at Mountain View Mall, Capital Centre, Greenspan Mall, The Point Mall in Nairobi, Prestige in Nakuru and Bella Plaza in Mombasa. See the pin locations here.
Step 2: Get it delivered anywhere in Kenya
Our delivery terms and conditions vary depending on the product you are buying and where you’d like it delivered.
Delivery within Nairobi
- For mattresses:
- We offer mattress delivery within Nairobi at a small cost of Kshs.300. You can pay once you receive your mattress.
- For sofas, footstools, and ottomans:
- You will need to make a 50% deposit to confirm your order.
- The balance, plus delivery fees, will be paid upon delivery.
- Sofa delivery costs Kshs 750 for a 5 seater sofa and Kshs 250 per extra seat
- Footstools & ottomans delivery cost Kshs. 300 each.
- For tables, pouffes, tv stands, and throw pillows:
- Side tables are delivered at Kshs.200
- Pouffe delivery costs Kshs.200 & the minimum delivery amount is 2 poufs.
- T.v stands deliveries are free!
- Throw pillow delivery costs Kshs.200 and the minimum amount that can be delivered is 3 pillows.
- You can also drop into any of our showrooms and buy as many throw pillows and poufs as we have.
- If you order multiple products, you pay the higher delivery fee (only if all the products are delivered on the same day, to the same place)
- If you want to exchange a product due to a product defect, there’ll be no delivery charge.
- If you want to exchange a product due to customer preference (size change, thickness change, change in date of delivery post-dispatch, change in order, wrong order placed by the customer), we charge the rescheduled delivery fee.
- Products under Ksh.3000 will need to be paired up in order to be delivered. Eg. a Minimum of 3 throw pillows, minimum of 2 poufs.
- Delivery zones still apply.
- Please not that our delivery team does not accept cash payments. It’s totally our fault since we have not bought them wallets or a piggy bank. Until we do, please make your payments via M-pesa or card upon delivery.
- Deliveries happen between 10 am and 6 pm. You will receive a call in the morning with a shorter time frame.
- If we cannot reach you on the day of delivery, you can reschedule the delivery at a fee of KES 650.
Our delivery rates within Nairobi are as follows;
|Product||Delivery fee||Product||Delivery fee|
|Throw pillow||Ksh. 200
(We will deliver a min. of 3)
(We will deliver a min. of 2)
|Footstool||Ksh. 300||Mattresses||Ksh. 300|
|Ottoman||Ksh. 300||Side Tables/Stools||Ksh. 200|
|TV stand||Ksh. 0||Rugs||Ksh. 150|
|*Rescheduled deliveries – Ksh. 650|
Delivery Outside Nairobi
- We have countrywide G4S branch pick-up deliveries.
- Delivery takes 2 to 5 days once you complete making payment.
- Please note that you will be requested to pay 100% of your total bill before delivery. You can pay by MPESA. Till number: 5264667
- For sofas, footstools, and ottomans, please note that you will be required to make a 50% deposit to confirm your order. Once your item is ready, we’ll call you to finish paying the balance as we schedule delivery.
- Please contact us for deliveries in North Eastern Kenya. We’ve partnered with G4S and they don’t have any offices in North Eastern, we’ll need to advise you on alternative delivery options.
Our delivery rates outside Nairobi are as follows;
|SKU||Rate for Branch pick up||2nd and subsequent items in a similar category, each (branch pick up)|
|3*6*6 (74 x 36 x 6 inch)||600||300|
|3*6*8 (74 x 36 x 8 inch)||600||300|
|3.5*6*6 (74 x 42 x 6 inch)||600||300|
|3.5*6*8 (74 x 42 x 8 inch)||600||300|
|4*6*6 (74 x 48 x 6 inch)||600||300|
|4*6*8 (74 x 48 x 8 inch)||600||300|
|4.5*6*6 (74 x 54 x 6 inch)||600||300|
|4.5*6*8 (74 x 54 x 8 inch)||600||300|
|5*6*6 (74 x 60 x 6 inch)||800||400|
|5*6*8 (74 x 60 x 8 inch)||800||400|
|6*6*6 (74 x 72 x 6 inch)||800||400|
|6*6*8 (74 x 72 x 8 inch)||800||400|
|Gift throw/bed pillow||0||0|
|Zzee Hug Bed||1500||1500|
|SOFA – 1 SEATER piece||2500||2000|
|SOFA – 2 SEATER piece||4000||3500|
|SOFA – 3 SEATER piece||5500||5000|
North Eastern attracts special fees for delivery, special rates for those areas are:
|LOKICHOGIO, KAKUMA, MPEKETONI, MARSABIT, LODWAR||
Enjoy the MoKofied life.
Well, now that we have the order placement and delivery FAQs laid out, the big question is: which item would you like to order? Simply add to cart, checkout and you can start to enjoy the MoKofied life as soon as tomorrow. We weren’t kidding when we said it was that easy. If you have any further questions, DM us on Instagram, Facebook or call/WhatsApp us on 0701 61 61 61.