You asked and we listened. Moko has now partnered with Flexpay to help you pay for your Moko products in installments. You can start with a minimum of Ksh.500 deposit and pay the rest at 0% interest in 90 days. In case you forget anything else from this 3-minute read, keep this in mind and smile every time you remember it:
😃90 days payment period.
😃Ksh. 500 minimum deposit.
That being said, we move on to the part where we use our psychic powers to foresee questions you have on your mind.
So.. what can I buy?
Okay, how do I get started?
There are two ways to reserve your dream Moko item: via our website or using a USSD code.
a) Via our website
- Click on the product you’d like to buy (e.g. 5×6 Moko mattress)
- Choose the other particulars such as color, fabric type or mattress thickness.
- Select the quantity you wish to buy, then click the Lipia Pole Pole button.
- Enter your full name, contacts and initial deposit (minimum is Ksh. 500).
- Once you make a booking, you will receive a text message prompting you to process the stated deposit to the Mpesa till number 700164.
b) Using a USSD code
- Dial *384*30#
- Select option 4 to add a product. The minimum initial deposit on any product is Ksh. 500.
If you’re unsure about what item you’d like, please call or Whatsapp us on 0701 61 61 61. If it’s simply a mattress size query, here’s a simple mattress size guide to help choose the best size and thickness of your mattress.
Uh-huh, what next?
Dial *384*30# whenever you like to make subsequent payments or check your booking balance. Once you reserve your dream product, you have 90 days to finish making payments. There is no limit to the amount you can pay on each installment or the number of installments you can pay.
Hold up, are there any hidden fees?
Definitely not. We don’t play any hide and seek with our customers’ money. There are no charges incurred when making payments. You also complete your purchase at 0% interest.
And can I get a refund?
Absolutely. You can contact us to cancel your reservation at any point and request a refund. It takes a week to process your refund and payments are only made on Tuesday or Wednesdays.
Anything else I should know?
Yes. If you develop new crush and would like to choose a different Moko item at any point, simply get in touch with us and we’ll update your account and reserve the new product.
Oh yeah, we should also mention that your Moko mattress comes with a whopping 5-year warranty (yaaaas!). This means we can replace it for you if it develops sleep-depriving issues such as sinking more than 0.5 inches within the 5 years.
So what happens once I complete making payments?
Once we confirm that you have settled the full amount for the reserved item, our smiley customer care agents will be in touch to guide you on how to schedule a delivery. Pssst! We offer FREE delivery within Nairobi. Sorry, we couldn’t help but scream out the free part. Deliveries outside Nairobi incur an extra charge depending on the item and location.
Unless one of our customer care agents advises you otherwise, you can expect to be united with your comfy Moko mattress, pouf or table within 24 – 48 hours, once the payment has been confirmed. For sofas, production will begin immediately full payment is verified and you will receive your new cozy sofa within 3 weeks.
Cool, take me to your shop now.
Finally😃! We thought you’d never ask😏. Select any of the products on the top bar menu on our website to get started.
If you have any more questions and would like to speak to a smiley customer care rep, call/WhatsApp us on 0701 61 61 61 or visit any of our showrooms.