We Deliver Everywhere in Kenya (Moko Delivery FAQs)

Table of contents

1. Place your order
2. MoKo Delivery Within Nairobi
3. MoKo Delivery Outside Nairobi

Step 1: Place your order however you like

• You can place your order directly on the website. Just choose the product you want, click ‘add to cart’ and ‘checkout’. One of our agents will call you to confirm the details of your order.
• You can also call or WhatsApp  0701 616161, or message us on Facebook messenger or Instagram to place your order. Our lines are open at the following times
  • 6:00 am to 12:00 am, Monday to Friday
  • 7:00 am to 12:00, Saturday & Sunday
• You can also visit our showrooms anytime between 10 am and 7 pm, every day of the week. We are located at Mountain View Mall, Capital Centre, Greenspan Mall, The Point Mall in Nairobi, Prestige in Nakuru and Bella Plaza in Mombasa. See all the pins to our furniture shop locations here.

Step 2: Get your furniture delivered anywhere in Kenya

Our delivery charges, terms and conditions vary depending on the product you are buying and where you’d like it delivered.

Delivery within Nairobi

• For mattresses:
  • We offer mattress delivery within Nairobi at Kshs.300. You can pay once you receive your mattress.
• For MoKo beds
  • We deliver beds in Nairobi at Kshs. 450. You can pay upon delivery
• For sofas, footstools, and ottomans:
  • You will need to make a 50% deposit to confirm your order.
  • The balance, plus delivery fees, can be paid upon delivery.
  • Mr Biggie delivery costs Kshs 800 for a 5 seater sofa set and Kshs. 200 per extra seat
  • Jiji sofa delivery costs Kshs. 800 for a 5 seater and below ,and Kshs.200 per extra seat
  • Footstools & ottomans delivery cost Kshs. 300 each.

• For Coffee tables, pouffes, tv stands, and throw pillows:
  • Coffee tables are delivered at Kshs.150
  • Pouffe delivery costs Kshs.200 & the minimum delivery amount is 2 poufs.
  • T.v stands deliveries are Ksh. 300
  • Throw pillow delivery costs Kshs.200 and the minimum amount that can be delivered is 4 pillows.
  • You can also drop into any of our showrooms and buy as many throw pillows and poufs as we have.

 

Delivery fees:

• If you order multiple products, you pay the full delivery fee per product with a 20% discount on the total delivery fee (only if all the products are delivered on the same day, to the same location. The 20% discount does not however apply to sofas.
• If you want to exchange a product due to a product defect, there’ll be no delivery charge.
• If you want to exchange a product due to customer preference (size change, thickness change, change in date of delivery post-dispatch, change in order, wrong order placed by the customer), we charge the rescheduled delivery fee.
• For throw pillows and pouffes that are being delivered with other products, they will not be charged delivery fees.
  • <4 throw pillows cannot be delivered on their own
  • 4-12 throw pillows Ksh.200
  • 13 – 24 throw pillows Ksh.400
  • >24 throw pillows Ksh.200 for every additional 4
  • <2 pouffes cannot be delivered on their own
  • 2-4 pouffes Ksh.200
  • 5 – 10 pouffes Ksh.400
  • >11 pouffes Ksh.200 for every additional 2
• Products under Ksh.3500 will need to be paired up in order to be delivered. Eg. a Minimum of 4 throw pillows or minimum of 2 poufs e.t.c
• Delivery zones still apply.

Additional information:

• Our delivery team does not accept cash payments. It’s totally our fault since we have not bought them wallets or a piggy bank. Until we do, please make your payments via M-pesa upon delivery.

M-pesa Paybill Number: 529258
Account Number: Provided by your agent

• Before our delivery hulks arrive, please ensure you have M-pesa ready to make a payment.
• Deliveries happen between 7 am and 6 pm. You will receive a call in the morning with a shorter time frame.
• If we cannot reach you on the day of delivery, you can reschedule the delivery. 

Our delivery rates within Nairobi are as follows; 

Product	Delivery fee	Notes
Throw pillow	Ksh. 200	We will deliver a minimum of 4
Pouffes	Ksh. 200	We will deliver a minimum of 2
Mattress	Ksh. 300	20% Delivery discount on more than one mattress delivered the same day/same location
Footstool	Ksh. 300
Ottoman	Ksh. 300
Coffee table	Ksh. 150
TV stand	Ksh. 300
Sofas	Ksh. 800	The minimum delivery cost is Ksh. 800. This price applies for up to a 5 seater. After that for every extra seat, add Ksh. 200.
Beds	Ksh. 450	20% Delivery discount on more than one bed delivered the same day/same location
Side Tables/Stools	Ksh. 200
Rugs	Ksh. 250
Kutana Table	Ksh. 300

Delivery Outside Nairobi

• We have partnered with G4S to offer countrywide G4S branch pick-up deliveries.
• Delivery by G4S takes 2 to 5 days once you complete making payment using the paybill below:
  

M-pesa Paybill Number: 529258
Account Number: Provided by your agent

• For sofas, footstools, and ottomans, please note that you will be required to make a 50% deposit to confirm your order. 
• For deliveries in North Eastern Kenya, kindly contact us before placing an order.  G4S who we’ve partnered with for upcountry deliveries does not have any offices in North Eastern. If you reach out, we can advise you on alternative delivery options.

 

Our delivery rates outside Nairobi are as follows;

SKU	Rate for Branch pick up
3*6*6 (74 x 36 x 6 inch)	600
3*6*8 (74 x 36 x 8 inch)	600
3.5*6*6 (74 x 42 x 6 inch)	600
3.5*6*8 (74 x 42 x 8 inch)	600
4*6*6 (74 x 48 x 6 inch)	600
4*6*8 (74 x 48 x 8 inch)	600
4.5*6*6 (74 x 54 x 6 inch)	600
4.5*6*8 (74 x 54 x 8 inch)	600
5*6*6 (74 x 60 x 6 inch)	800
5*6*8 (74 x 60 x 8 inch)	800
6*6*6 (74 x 72 x 6 inch)	800
6*6*8 (74 x 72 x 8 inch)	800
Throw Pillow	200
Pouffe	200
Kutana table	200
Ottoman	300
Footstool	300
TV Stand	600
Rug	500
Zzee Hug Bed	1500
Headboard Cushion	250
SOFA – per seat	1200

 

North Eastern attracts special delivery rates:

 

Region	Product	Cost
GARSEN	Mattress Pouffe, Kutana table Ottoman, Footstool Throw pillow Sofa	2,600 500 700 200 TBC
LOKICHOGIO, KAKUMA, MPEKETONI, MARSABIT, LODWAR	Mattress Pouffe, Kutana table Ottoman, Footstool Throw pillow Sofa	1,600  400        600 200 TBC
WAJIR	Mattress Pouffe, Kutana table Ottoman, Footstool Throw pillow Sofa	3,000  550       600 200 TBC
MARALAL	Mattress Pouffe, Kutana table Ottoman, Footstool Throw pillow Sofa	3,400  600        800 200 TBC

Enjoy the MoKofied life.

Well, now that we have the order placement and delivery FAQs laid out, the big question is: which item would you like to order? Simply add to cart, checkout and you can start to enjoy the MoKofied life as soon as tomorrow. We weren’t kidding when we said it was that easy. If you have any further questions, DM us on Instagram, Facebook or call/WhatsApp us on 0701 61 61 61.