We Deliver Everywhere in Kenya (Delivery FAQs) - Moko Home+Living

We Deliver Everywhere in Kenya (Delivery FAQs)

Step 1: Place your order however you like

  • You can place your order directly on the website. Just choose the product you want, click ‘add to cart’ and ‘checkout’. A member of our customer care team will call you to confirm the details of your order. 
  • You can call or WhatsApp  0701 616161, or message us on Facebook messenger or Instagram to place your order. Our line is open at the following times
    • 8.30am to 9.30pm, Monday to Friday
    • 8am to 5pm, Saturday & Sunday
  • You can visit our showrooms anytime between 10am and 7pm, every day of the week. We are located at Mountain View Mall, Capital Centre, Greenspan Mall, and The Point Mall. See the pin locations here.

Step 2: Get it delivered anywhere in Kenya

Our delivery terms and conditions vary depending on the product you are buying and where you’d like it delivered.

Delivery within Nairobi

  • For mattresses:
    • We offer free mattress delivery countrywide. Yes, that includes Nairobi. You pay once you receive your mattress.
  • For sofasfootstools, and ottomans:
    • You will need to make a 50% deposit to confirm your order.
    • The balance, plus delivery fees, will be paid upon delivery.
  • For tables, pouffes, tv stands, and throw pillows:
    • We deliver for free if you couple your throw pillow or pouffe order with a mattress/sofa order.
    • If you buy them separately, we’ll deliver at a fee (as detailed below). For products that cost less than Ksh. 3000 such as throw pillows, you’ll need to buy multiple items to meet the 3K mark.
    • You can also drop into any of our showrooms and buy as many throw pillows and pouffes as we have.
  • Delivery fees:
    • Every product up to Ksh. 3000 has a Ksh. 200 delivery fee
    • Every product between Ksh. 3001 and Ksh. 9000 has a Ksh. 300 delivery fee
    • Every product between Ksh. 9001 and Ksh. 15000 has a Ksh. 400 delivery fee
    • All sofas have a standard delivery fee of Ksh. 800.
    • If you order multiple products, you pay the higher delivery fee. This only applies if all the products are to be delivered on the same day and to the same place.
  • Additional information:
    • Please note that our delivery team does not accept cash payments. It’s totally our fault since we have not bought them wallets or a piggy bank. Until we do, please make your payments via M-pesa or card upon delivery.
    • Deliveries happen between 10am and 6pm. You will receive a call in the morning with a shorter time frame.
    • If we cannot reach you on the day of delivery, you can reschedule the delivery at a fee of KES 650.

 
Town Road Last point
Thogoto Dagoretti road Thogoto TTC
Mai-Ma-Ihii to meet along southern bypass, kikuyu town or Alliance stage.
Gitaru A104 Nairobi-Nakuru Highway Gitaru stage
Gitaru road All areas bound by Gitaru road, Waiyaki way and Lower kabete rd
All points WITHIN 1 KM on the left
Wangige, Kibiku, Karura Munyaka, Ndenderu Junction Gitaru road All areas bound by Gitaru road, limuru road and lower kabete road
All points WITHIN 1 KM on the left
Ndenderu junction Ndenderu junction-limuru All points WITHIN 1KM from the junction
ndenderu banana line All points WITHIN 1KM from the junction
Muchatha muchatha-banana road Muchatha Mary Immaculate catholic church
All points WITHIN 1KM between Ruaka and Mary Immaculate church
Kiambu town Kiambu-Turitu road All points THIN 1KM from kiambu road junction
Kiambu- Ndumberi All points before Kiambu County Hall…
kiambu CBD All points WITHIN 1KM radius from Kiambu matatu stage
Kirigiti, Kamiti Corner Ruiru-Kiambu road All points bound by Ruiru-Kiambu road, kamiti road and kiambu road
All points WITHIN 1KM from Ruiru Kiambu road on the left(moving from kirigiti to kamiti corner)
Tatu city and Ruiri Kamiti- Ruiru road All points bound by Kamiti- Kiambu road, Thika road and Kamiti road
All points WITHIN 1KM from Ruiru Kiambu road on the left(moving from kirigiti to kamiti corner)
Ruiru All points within 1km from thika road
Thika road shopping centres Thika road All points within 1km from thika road
Thika All points within 1 km radius from Thika kcb bank
witeithie All points within 1km from thika road
Ruai Kangundo road(ruai-kamulu) All points within 1km along kangundo road up to Quickmart supermarket
Ngong town All points within ngong town and 1km radius.
Syokimau Katani road No further than Katani road barrier
Mlolongo phase 3 No further than Phase 3
Githura 45 Mumbi Stage No further than Mumbi Stage
Rongai Laizer Hill Academy All points within 1km along Laizer hill road upto Laizer Hill Academy/or Total Petrol Station
Utawala Githunguri All points within 1km from Capital Mall on your way to Githunguri
  

Delivery Outside Nairobi

  • We deliver to your nearest G4S office countrywide and delivery takes 2 to 5 days once you complete making payment.
  • Please note that you will be requested to pay 100% of your total bill before delivery. You can pay using of the following methods:
    • By MPESA. Till number: 5264663.
    • By card: we accept all major debit and credit cards
  • For sofas, footstools and ottomans, please note that you will be required to make a 50% deposit to confirm your order. Once your item is ready, we’ll call you to finish paying the balance as we schedule a delivery.
  • For TV stands, you will need to organize for your own delivery. They are too delicate for us to outsource their delivery. You can collect your TV stand at any of our showrooms or our offices at Duldul Business Park 3, opposite Signature Mall.
  • Please contact us for deliveries in North Eastern Kenya. We’ve partnered with G4S and they don’t have any offices in North Eastern, we’ll need to advise you on alternative delivery options.

Product

Rate for Branch pick up

2nd and subsequent items in a similar category, each (branch pick up)

Rate to Home Delivery (strictly within 5KM of the G4S branch)

2nd and subsequent items in a similar category, each (to the same home)

3*6*6 (74 x 36 x 6 inch)

0

0

800

700

3*6*8 (74 x 36 x 8 inch)

0

0

800

700

3.5*6*6 (74 x 42 x 6 inch)

0

0

800

700

3.5*6*8 (74 x 42 x 8 inch)

0

0

800

700

4*6*6 (74 x 48 x 6 inch)

0

0

800

700

4*6*8 (74 x 48 x 8 inch)

0

0

800

700

4.5*6*6 (74 x 54 x 6 inch)

0

0

800

700

4.5*6*8 (74 x 54 x 8 inch)

0

0

800

700

5*6*6 (74 x 60 x 6 inch)

0

0

1100

1000

5*6*8 (74 x 60 x 8 inch)

0

0

1100

1000

6*6*6 (74 x 72 x 6 inch)

0

0

1100

1000

6*6*8 (74 x 72 x 8 inch)

0

0

1100

1000

Gift throw pillow

0

0

0

0

Throw Pillow

200

100

300

200

Pouffe

200

100

300

200

Kutana table

200

100

300

200

Ottoman

300

150

400

300

Footstool

300

150

400

300

SOFA – 1 SEATER

1500

N/A

2,900

N/A

SOFA – 2 SEATER

2000

N/A

3,400

N/A

SOFA – 3 SEATER

4000

N/A

5,400

N/A

SOFA – 4 SEATER

5000

N/A

6,400

N/A

SOFA – 5 SEATER

5400

N/A

6,800

N/A

SOFA – 6 SEATER

5800

N/A

7,200

N/A

SOFA – 7 SEATER

6000

N/A

7,400

N/A

Special Offer for Nakuru, Nyeri and Mombasa Customers

Great news! We’re coming closer to you and we’d like to make it easier for you to get mokofied. You can pop into our newly opened mini-showroom and place your order:

  • Nakuru: Prestige Plaza (open daily, 10am to 6pm)
  • Nyeri: Prestige Plaza (open daily, 10am to 6pm)

Oh, it gets better! If you live within 5km of a G4S office in Nyeri, Nakuru or Mombasa, we have a special delivery offer just for you:

  • You get free mattress delivery to your doorstep.
  • You only pay 1600 bob for sofa delivery straight to your house.

Enjoy the mokofied life.

Well, now that we have the order placement and delivery FAQs laid out, the big question is: which item would you like to order? Simply add to cart, checkout and you can start to enjoy the mokofied life as soon as tomorrow. We weren’t kidding when we said it was that easy.   If you have any further questions, DM us on Instagram, Facebook or call/WhatsApp us on 0701 61 61 61.