We Deliver Everywhere in Kenya (Delivery FAQs) - MoKo Home+Living

We Deliver Everywhere in Kenya (Delivery FAQs)

Step 1: Place your order however you like

  • You can place your order directly on the website. Just choose the product you want, click ‘add to cart’ and ‘checkout’. One of our agents from the customer care team will call you to confirm the details of your order. 
  • You can call or WhatsApp  0701 616161, or message us on Facebook messenger or Instagram to place your order. Our line is open at the following times
    • 8.30 am to 9.30 pm, Monday to Friday
    • 8 am to 5 pm, Saturday & Sunday
  • You can visit our showrooms anytime between 10 am and 7 pm, every day of the week. We are located at Mountain View Mall, Capital Centre, Greenspan Mall, The Point Mall in Nairobi & Prestige in Nakuru. See the pin locations here.

Step 2: Get it delivered anywhere in Kenya

Our delivery terms and conditions vary depending on the product you are buying and where you’d like it delivered.

Delivery within Nairobi

  • For mattresses:
    • We offer mattress delivery within Nairobi at a small cost of Kshs.300. You can pay once you receive your mattress. 
  • For sofas, footstools, and ottomans:
    • You will need to make a 50% deposit to confirm your order.
    • The balance, plus delivery fees, will be paid upon delivery.
    • Sofa delivery costs Kshs.800 while Footstools & ottomans delivery cost Kshs. 300 per product.
  • For tables, poufs, tv stands, and throw pillows:
    • For Coffee tables, the delivery fee is Kshs.300 while C-tables and side tables are delivered at Kshs.200
    • Pouf delivery costs Kshs.200 & the minimum delivery amount is 2 poufs.
    • T.v stands deliveries are for free!
    • Throw pillow delivery costs Kshs.200 and the minimum amount that can be delivered is 3 pillows.
    • You can also drop into any of our showrooms and buy as many throw pillows and poufs as we have.     

     

      Delivery fees:

  • If you order multiple products, you pay the higher delivery fee (only if all the products are delivered on the same day, to the same place)
  • If you want to exchange a product due to a product defect, there’ll be no delivery charge.
  • If you want to exchange a product due to customer preference (size change, thickness change, change in date of delivery post-dispatch, change in order, wrong order placed by the customer), we charge the rescheduled delivery fee.
  • Products under Ksh.3000 will need to be paired up in order to be delivered. Eg. a Minimum of 3 throw pillows, minimum of 2 poufs.
  • Delivery zones still apply.

 

  • Additional information:

    • Please note that our delivery team does not accept cash payments. It’s totally our fault since we have not bought them wallets or a piggy bank. Until we do, please make your payments via M-pesa or card upon delivery.
    • Deliveries happen between 10 am and 6 pm. You will receive a call in the morning with a shorter time frame.
    • If we cannot reach you on the day of delivery, you can reschedule the delivery at a fee of KES 650.

 

Our delivery rates within Nairobi are as follows; 

Product

Delivery fee

Notes

Throw pillow

Ksh. 200

We will deliver a minimum of 3

Pouffes

Ksh. 200

We will deliver a minimum of 2

C tables

Ksh. 200

 

Footstool

Ksh. 300

 

Ottoman

Ksh. 300

 

Coffee table

Ksh. 300

 

TV stand

Ksh. 0

 

Sofas

Ksh. 800

 

Beds

0

 

Mattresses

Ksh. 300

 

Side Tables

Ksh. 200

 

Rescheduled deliveries

Ksh. 650

 

 

Delivery Outside Nairobi

  • We have countrywide G4S branch pick-up deliveries & home drop-offs.
  • Delivery takes 2 to 5 days once you complete making payment.
  • Please note that you will be requested to pay 100% of your total bill before delivery. You can pay using the following methods:
    • By MPESA. Till number: 5264663.
    • By card: we accept all major debit and credit cards
  • For sofas, footstools, and ottomans, please note that you will be required to make a 50% deposit to confirm your order. Once your item is ready, we’ll call you to finish paying the balance as we schedule delivery.
  • For TV stands, you will need to organize for your own delivery. They are too delicate for us to outsource their delivery. You can collect your TV stand at our offices at Duldul Business Park 3, opposite Signature Mall.
  • Please contact us for deliveries in North Eastern Kenya. We’ve partnered with G4S and they don’t have any offices in North Eastern, we’ll need to advise you on alternative delivery options.

Our delivery rates outside Nairobi are as follows;




Product

The rate for Branch pick up

2nd & subsequent items in a similar category, each (branch pick up)

Rate to Home (strictly within 5KM of the G4S branch)

2nd & subsequent items in a similar category, each (to same home)

3*6 Mattress

300

0

800

700

3.5*6 Mattress

300

0

800

700

4*6 Mattress

300

0

800

700

4.5*6 Mattress

300

0

800

700

5*6 Mattress

300

0

1100

1000

6*6 Mattress

300

0

1100

1000

Throw Pillow

200

100

300

200

Pouffe

200

100

300

200

Kutana table

200

100

300

200

Ottoman

300

150

400

300

Footstool

300

150

400

300

SOFA – 1 SEATER

1500

N/A

2,900

N/A

SOFA – 2 SEATER

2000

N/A

3,400

N/A

SOFA – 3 SEATER

4000

N/A

5,400

N/A

SOFA – 4 SEATER

5000

N/A

6,400

N/A

SOFA – 5 SEATER

5400

N/A

6,800

N/A

SOFA – 6 SEATER

5800

N/A

7,200

N/A

SOFA – 7 SEATER

6000

N/A

7,400

N/A


  • North Eastern attracts special fees for delivery, special rates for those areas are:

Region

Product

Cost

GARSEN 

  • Mattress
  • Pouffe, Kutana table
  • Ottoman, Footstool
  • Throw pillow
  • Sofa
  • 2,600
  • 500
  • 700
  • 200
  • TBC

LOKICHOGIO, KAKUMA, MPEKETONI, MARSABIT, LODWAR 

  • Mattress
  • Pouffe, Kutana table
  • Ottoman, Footstool
  • Throw pillow
  • Sofa
  • 1,600 
  • 400
  • 600
  • 200
  • TBC

WAJIR 

  • Mattress
  • Pouffe, Kutana table
  • Ottoman, Footstool
  • Throw pillow
  • Sofa
  • 3,000 
  • 550
  • 750
  • 200
  • TBC

MARALAL 

  • Mattress
  • Pouffe, Kutana table
  • Ottoman, Footstool
  • Throw pillow
  • Sofa
  • 3,400 
  • 600
  • 800
  • 200
  • TBC

Enjoy the MoKofied life.

Well, now that we have the order placement and delivery FAQs laid out, the big question is: which item would you like to order? Simply add to cart, checkout and you can start to enjoy the MoKofied life as soon as tomorrow. We weren’t kidding when we said it was that easy.   If you have any further questions, DM us on Instagram, Facebook or call/WhatsApp us on 0701 61 61 61.