Privacy Policy - MoKo Home+Living

Privacy Policy

Watervale Investments Limited, trading as “MoKo Home + Living” hereinafter “MoKo”, is committed to protecting your privacy and developing technology that gives you a safe online experience. This Statement of Privacy applies to our website and governs data collection and usage. By using our website and/or calling our Customer Care team, you consent to the data practices described in this statement.

Collection of your Personal Information

We collect personally identifiable information, such as your e-mail address, name, etc. When you order from us, we also collect additional information such as your delivery address and mobile telephone number.

When you use our website, there is also information about your computer hardware and software that is automatically collected by our technology. This information can include: your IP address, browser type, domain names, access times and referring Web site addresses. This information is used by us for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of our website.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through your interactions with our team, this may also be recorded and used by us to enhance our service.  

If you directly disclose personally identifiable information or personally sensitive data through your engagement with our social media and this information is visible to visitors to our platforms, it may be collected and used by others. 

MoKo encourages you to review the privacy statements of any websites and/or social media feeds that you choose to link to from our online platforms so that you can understand how they collect, use and share your information.  Watervale Investments Limited is not responsible for the privacy statements or other content on websites and/or platforms outside our family of websites and feeds.

Use of your Personal Information

At MoKo we use your personal information to operate our website and to deliver the products and services you have requested.  We also use your personally identifiable information to inform you of other products or services available from us and to keep in touch.  We may also contact you directly, or via surveys, to conduct research about your opinion of current services or of potential new services that may be offered.

We may also use your personal data, anonymised and combined with that of others,  internally to inform our marketing and product design choices 

Watervale Investments Limited does not sell, rent or lease its customer lists to third parties. 

We may share your personal information with trusted third party business partners for the delivery of our products and services.  For example, we may use a third party delivery service, work with a partner to offer you credit terms or with a market research agency to better understand how to serve our customer community.  All such third parties are engaged under legal contract and prohibited from using your personal information except to provide these services to us.  They are required to maintain the confidentiality of your information.

Watervale Investments Limited does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

We may keep track of the websites, social media feeds and pages our customers visit within our online presence, in order to determine what services and communications are the most popular. This data is used to inform our online services and to deliver customized content to customers whose behaviour indicates that they are interested in a particular subject area.

Watervale Investments Limited will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Communications Authority of Kenya or the site; (b) protect and defend the rights or property of Communications Authority of Kenya; and, (c) act under exigent circumstances to protect the personal safety of users, or the public.

Use of Cookies

At Watervale Investments Limited, our website uses “cookies” to help you personalise your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize MoKo pages, or register with our site or social media services, a cookie helps us to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as addresses and so on. When you return to the same MoKo website or feed, the information you previously provided can be retrieved, so you can easily use the MoKo features that you customised.

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the MoKo feeds or websites you visit.

Security of your Personal Information

Watervale Investments Limited secures your personal information from unauthorised access, use or disclosure. 

Our website uses secure URL access protocols and end-to-end encryption between your web browser and our web server.  When you share data with one of our customer engagement team, it is stored in a dedicated secure platform with restricted access.  The Social Media platforms on which we operate (specifically, Facebook, Instagram, WhatsApp) are governed by the General Data Protection Regulation of the European Union and their rules of operation and business comply with this standard.  We take responsibility for and have put in place processes to ensure our compliance with the rules of operation and business on these platforms

We store the personally identifiable information you provide on computer servers in controlled, secure environments and/or use cloud storage within our secure network.  In both cases your data is protected from unauthorised access, use or disclosure.  

Where we use the services of third parties, for example for the delivery of your MoKo product, our contracts ensure that they are required to protect the confidentiality of any personal private information provided to them and to destroy any such data after use.

Changes to this Statement

Watervale Investments Limited will occasionally update this Statement of Privacy to reflect organisation and customer/user feedback. We encourage you to periodically review this Statement to be informed of how we are protecting your information.

Contact Information

Watervale Investments Limited welcomes your comments regarding this Statement of Privacy. If you believe that we have not adhered to this Statement, please contact us at [email protected]. We will use commercially reasonable efforts to promptly determine and remedy the problem.