Online Sales Agent

WHO WE ARE

Moko Home + Living is a manufacturer and retailer of home furniture products. We pride ourselves on creativity, passion, and fun. Our customers dream of a welcoming place to sleep, relax, and host their guests, but they tell us this isn’t easy – they either have to break the bank or settle for low-quality furniture.  Join us in building the products, the brand, and the operations, to put high-quality, affordable living within everyone’s reach. Since our founding, we have reached over 250,000 Kenyan homes with our products, attracted global investment, and grown from a start-up to mid-sized company with 350+ employees.

WHAT YOU’LL DO

Calling all future sales superstars! Ever wanted to be part of a mission? Ours is to Mokofy Kenya, one happy customer at a time. If you’re ready to ignite your sales career, join our buzzing Mlolongo call center as we supercharge our direct-to-customer online sales! You’ll master the art of the deal from Kenya’s top sales pros, guiding customers to their perfect Moko product via calls and chats. Hit your targets, grab those bonuses, and become a frontline Moko-fier!

Key Responsibilities
● Respond to inbound calls or messages from customers seeking to make an inquiry or place
and order.
● Capture customer orders accurately and in a timely manner.
● Maintain a positive, empathetic and professional attitude toward customers at all times.
● Maintain communication with Colleagues and customers through various channels as guided
by your supervisor i.e. WhatsApp, Phone calls, Messages.
● Use our CRM software to track leads, convert potential customers, and close the deal.
● Support implementation of projects related to improving our communications to customers.
● Adhere to set shifts and working times as required and communicated by your manager.
● Suggest improvements that could be made to any of our processes, customer service
practices.
● Provide input to the process and content we use to nurture leads into potential sales.
● Provide support during the onboarding of new team members that may include but not
limited to shadowing and coaching.
● Support on other projects across the company

  Desired Candidate Profile

● Previous experience selling at similar price points (10-30k per sale)
● Previous experience selling at a “complex” company with scale
● Minimum educational achievement of a diploma.
● Proficiency working with computers and CRMs.
● Comfortable with shift work and willingness to change shifts as needed to support
the team’s needs.
● This role is based in Mlolongo, Nairobi from Mondays to Saturdays, with some
Sundays and national holidays required, depending on the shift.
● A home fiber internet connection is required to access our remote work policy.
● A proactive self-starter who thrives with autonomy and managing their time like a
pro.
● A natural team player who takes full ownership of their work by tackling
challenges head-on.
● A candidate who is always hungry to learn, embrace feedback and use their
analytical thinking to make smart decisions.

Application Details

Interested candidates are invited to fill the form linked https://forms.gle/5HTps6sHVd4vDAKV7 and provide all details. If you do not receive a response within two weeks, please consider your application unsuccessful. Application deadline is 4th August 2025.