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Job Title

Keyboard Warrior

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WHO WE ARE

Moko Home + Living is a manufacturer and retailer of home furniture products. We pride ourselves on creativity, passion, and fun. Our customers dream of a welcoming place to sleep, relax, and host their guests, but they tell us this isn’t easy – they either have to break the bank or settle for low-quality furniture.  Join us in building the products, the brand, and the operations, to put high-quality, affordable living within everyone’s reach. Since our founding, we have reached over 250,000 Kenyan homes with our products, attracted global investment, and grown from a start-up to mid-sized company with 350+ employees.

WHAT YOU’LL DO

The ideal Keyboard Warrior is an analytical person who has a passion for engaging customers and telling the Moko story. They care about giving the customer the best experience and putting a smile on their face and sparks in their eyes. They are self-motivated and keen to learn on the job. They enjoy taking on a variety of tasks from community management to handling consumer research. They like to find solutions to problems and think of ideas to improve the customer’s experience and they strive to achieve the best possible outcome.

THE ROLE IN BRIEF

Research Support:

  • Making follow up calls to clients in our database in order to generate more leads
  • Conduct in-person and over-the-phone qualitative interviews and quantitative surveys

 

Community Manager support:

  • Respond to comments from customers on our ads on Facebook and Instagram
  • Ensure that all queries that need to be escalated to a manager/supervisor are done on time
  • Resolve any complaints we have from the comments section by alerting the responsible team
  • Create a report on trends/content from the consumers that can help us create better content
  • Carrying out any other tasks assigned to you by your manager

 

ARE YOU OUR DREAM CANDIDATE?

  • Extremely strong interpersonal skills and outgoing personality
  • Attention to details to ensure that all the information collected is accurate and that participants to interview are clear on what is expected of them
  • Analytical ability to provide feedback on the format of the survey to ensure we have the right framing of questions
  • Clear communication to brief the interview participants and to ensure they attend the interviews at the correct time
  • An enthusiastic individual with outstanding problem-solving skills to enhance our customer experience
  • Strong analytical skills—ability to analyse data and proactively identify and address issues with customer accounts
  • An initiative taker who enjoys working independently once you receive clear directions from the manager
  • Proficient with Microsoft Word and Excel
  • Eager to join a young, quickly-growing organization and team
  • Previous marketing experience is a plus,
Job Summary